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General
Marketplace basics and core help-center orientation.
CardHaven puts escrow, encryption, and transparent dispute windows first. Listings are verified with receipts, payouts are predictable, and every transaction stays clear for buyers and sellers.
The Product feedback page lets signed-in users submit either a feature request or a bug report without leaving the dashboard. Keep the title specific, use the description for the page or workflow you were in, and review the status history there for updates like new, under review, planned, or closed. For account access, orders, disputes, deposits, withdrawals, or anything time-sensitive, use support instead of product feedback.
CardHaven is a peer-to-peer marketplace. Sellers publish listings, buyers pay from wallet balances, and the platform holds funds in escrow until the order is confirmed or otherwise settled through the implemented dispute flow.
Buying
Wallet payment, order flow, reveal, and buyer actions.
Listing checkout shows the payment selector for your enabled wallet balances. When you place the order, CardHaven locks the selected payment amount in escrow and moves the order to your dashboard.
Reveal prep is explicit, but it does not start the dispute deadline by itself. The dispute window starts when the first successful secret view changes the order from funded to revealed.
Buyer cancellation is limited to funded orders before reveal is completed. The order page shows the cancel deadline, and unrevealed funded orders can also auto-cancel after the deadline.
Listing alerts watch for newly posted listings that match the brand and minimum discount rules you saved. Matching listings can trigger the notification channels you currently have enabled for listing alerts. The Listing Alerts page also lets you edit, pause, resume, or delete each alert without affecting the rest of your account.
Selling
Listings, buyer interactions, and seller-side dispute responses.
List brand-verified digital gift cards with clear balances and any supporting receipts required by the marketplace flow. Listings should accurately reflect the available balance and the brand being sold.
Seller-side acceptance is the immediate buyer-favor path. The dispute resolves as a refund outcome, and the order detail reflects that final settlement.
A buyer can dispute a revealed order before the dispute deadline. When that happens, the order and listing move into the dispute flow, seller notification is sent, and the seller can either accept the dispute or contest it.
Contesting a dispute records the seller response and escalates the dispute to admin review. The final result can still end in a refund, seller release, or a partial settlement, depending on the recorded outcome.
Escrow
How held funds move through reveal, confirmation, and settlement.
Escrow does not release at checkout and it does not release just because reveal prep started. Release happens when the buyer confirms, when an eligible revealed order auto-releases, or when a dispute resolves in the seller's favor.
The order detail page shows the dispute deadline. If the buyer does not confirm and no active dispute blocks the path, eligible revealed orders can auto-release after that deadline.
Deposits
Invoice creation, credit timing, and review states.
A deposit can spend time in a preparing state after the local intent is created. The deposit detail page polls for the hosted invoice, and the page updates when the processor link is ready.
The deposit detail page uses a manual-review state when the payment cannot be credited automatically from the current evidence. Support verifies the payment details before the wallet balance is credited.
Deposit credit is tied to trustworthy payment evidence. The user-facing rule is simple: after the required confirmations complete on-chain, or after support finishes a manual review when the flow cannot credit automatically.
Withdrawals
Security checks, quote confirmation, payout tracking, and review states.
The withdrawal page blocks new requests when the account does not meet the current security requirements.
The dashboard can block new withdrawals until the account satisfies the current security guard shown on the page. When that happens, the page sends you to Security settings instead of creating the request.
The request is in automated checks, manual review, or a processor-verification hold.
The withdrawal detail page explains whether the request is in automated risk review, waiting for manual review, or paused because processor verification is still required. Those states are designed to hold the payout safely until the next step is clear.
Withdrawals may require additional verification based on your setup and the current checks on the request.
The withdrawal flow can require more than one step before payout processing continues. Depending on the path shown on your detail page, that can include a verification code, an authenticator code, final quote confirmation, and manual review before payout.
Cancellation depends on the current withdrawal state.
Some withdrawals can be canceled from the normal pre-processing states. Once the request is in a processor-verification hold or has already moved into payout processing, the app intentionally stops the normal cancel path until the state is safe to unwind.
Disputes & Refunds
Dispute openings, refunds, releases, and partial settlements.
Yes. Buyers can open disputes during the dispute window and provide proof for resolution.
Yes. Buyers can open disputes during the order's dispute window and provide proof for resolution. The order detail page shows the relevant deadline and the dispute flow continues through refund, release, or partial-settlement outcomes.
It means the dispute ended with a split outcome instead of a full refund or full release.
A partially settled outcome records both a seller payout and a buyer refund on the same order. The order detail page shows those amounts directly in the settlement summary.
Disputes can end in a buyer refund, seller release, or a partial settlement.
The implemented dispute outcomes are full refund, full release, and split or partially settled outcomes. Buyer and seller views show the recorded settlement summary once the dispute is resolved.
Yes. Full refund paths and partial settlements do not follow the same seller-side fee handling.
Full dispute refunds may apply seller-side refund-fee rules. Release-style outcomes keep the normal order fee, and partial settlements do not create new refund fees.
Account & Security
Sign-in safeguards, TOTP, recovery codes, and trusted access.
Use the Security page to start authenticator-app setup, then confirm it with your password and code.
The Security page starts TOTP setup with a QR code and secret key for an authenticator app. After you confirm the setup with your current password and authenticator code, CardHaven enables TOTP on the account.
Use the unified Settings page for profile, security, notifications, trading controls, display preferences, and saved withdrawal addresses.
The Settings page is the main account workspace. It groups profile changes like username and email requests with security tools, notification delivery controls, trading blocks, display preferences, and saved withdrawal destinations. Sensitive actions can still ask for your password or authenticator code, and withdrawal guard messages can send you straight back to the Security section when something must be fixed first.
The Profile page summarizes your marketplace identity and standing, and the Reputation page shows received feedback in more detail.
Your Profile page shows the account identity and marketplace signals tied to your account, including verification state, completed trade counts, volume, recent settlement activity, and reputation-related summary cards. From there you can jump to Settings for edits or open the Reputation history page to review the feedback that has been recorded against your account.
They are one-time backup codes generated after TOTP activation.
Recovery codes are backup codes for sign-in recovery when you cannot use the authenticator app. CardHaven shows them in a one-time reveal panel after TOTP activation, so store them somewhere safe before leaving the page.
Settings > Notifications controls global delivery channels, per-event preferences, and Telegram linking.
The Notifications section lets you turn supported channels on or off globally and then choose which wallet, support, order, dispute, and listing-alert events can use them. Telegram linking and unlinking also happens there. Required security or operational notifications, such as the flows that must be delivered for account safety, still stay mandatory even if optional preferences are turned down.
Privacy
Public privacy commitments and data-handling basics.
No. The public privacy page says CardHaven does not sell your data.
The public privacy page states that CardHaven does not sell your data and does not profile you for advertising. It also explains that the service stores account and security metadata needed to operate the marketplace.
Technical Issues
State explanations and troubleshooting-oriented status guidance.
The deposit detail page can show both direct statuses and a few user-facing display labels.
The deposit detail page can show created, pending, confirming, complete, manual review, expired, or canceled.
Created and pending usually mean the invoice is still being prepared or waiting for payment activity.
Confirming means payment evidence exists but wallet credit is not final yet.
Complete means the balance has been credited.
Manual review means support must verify the payment before crediting it.
Expired or canceled means that deposit request is no longer continuing in its current state.
Each state maps to the next visible step on the withdrawal detail page.
Requested means the final quote is available.
OTP required and TOTP required mean the next security check is still pending.
Risk review means automated checks are running.
Awaiting admin means manual review or processor verification is still blocking progress.
Approved means the withdrawal passed review and is queued for payout submission.
Processing means payout submission is underway.
Sent, failed, and canceled are the terminal outcomes shown to the user.
Fees
Order, withdrawal, and dispute-related fee explanations.
Listing is free. Fees are applied only when a card sells.
Listing is free. CardHaven applies fees when a card sells, based on the configured marketplace fee rules shown in the relevant checkout, withdrawal, and dispute-summary surfaces.
The user-facing fee surfaces differ by order flow, withdrawal flow, and final dispute outcome.
Order checkout includes the marketplace escrow fee in the displayed payment amount. Withdrawal quotes can separate the site fee from processor and network fees. Dispute outcomes can also affect seller-side fee handling, so the order and dispute summary remain the best source for the final recorded outcome on that order.
Guides
From listing checkout to reveal, dispute timing, and final confirmation.
1. Open a listing and review the card amount, price, seller details, and dispute window.
2. Choose one of your enabled wallet currencies and place the order.
3. CardHaven locks the payment in escrow and opens the order detail page.
4. Reveal prep is explicit. The first successful secret view starts the dispute window.
5. If everything checks out, confirm the order to release escrow to the seller.
What CardHaven holds, what starts the dispute window, and what releases funds.
1. Buyer funds lock when the order is created.
2. Escrow is not released just because reveal prep started.
3. The first successful secret view starts the dispute window on the order.
4. Escrow releases when the buyer confirms, when an eligible revealed order auto-releases, or when a dispute resolves in the seller's favor.
Eligibility, security checks, final quotes, and payout tracking.
1. Withdrawals only open for accounts that meet the current security requirements shown in the dashboard.
2. Start the request, complete any verification steps shown on the withdrawal detail page, and review the final quote.
3. The hold is only posted after the quoted flow is confirmed.
4. The detail page then tracks risk review, manual review, payout processing, and the final sent, failed, or canceled outcome.
Password, TOTP, recovery codes, trusted devices, and account recovery basics.
1. Use the Security page to manage username, password, email change requests, TOTP, recovery codes, and trusted devices.
2. TOTP setup uses an authenticator app and generates one-time recovery codes after activation.
3. Sensitive changes ask for current credentials and may ask for the authenticator code when it is enabled.
The user-visible fee surfaces for orders, withdrawals, and dispute outcomes.
1. Order checkout shows the payment amount that includes the marketplace escrow fee.
2. Withdrawal quotes can show the site fee, processor fee, network fee, total processor fees, and net payout.
3. Dispute outcomes can change seller-side fee handling, so review the order and dispute summary before assuming the final net result.
From listing creation to escrow settlement and seller dispute actions.
1. Create a listing with the card amount, price, dispute window, and optional receipt.
2. When a buyer pays, the listing is reserved and their funds are locked in escrow.
3. If the buyer confirms, the sale settles and the listing is no longer available.
4. If the buyer opens a dispute, you can accept it or contest it from the seller side.
Invoice preparation, payment, confirmations, and when wallet credit posts.
1. Start a deposit from the wallet and open the hosted invoice.
2. Some deposits spend a short time preparing the invoice before the payment link is ready.
3. After payment, the detail page tracks confirmations and any real chain transaction identifiers the app can show.
4. Wallet credit posts after the required confirmations or after support finishes a manual review.
When a buyer can dispute, how sellers respond, and how outcomes are shown.
1. Disputes can be opened from revealed orders before the dispute deadline.
2. Sellers can accept a dispute or contest it.
3. Resolutions can end in a buyer refund, seller release, or a partial settlement.
4. Order and seller views show the final settlement summary once the outcome is recorded.
Use the unified Settings workspace to manage identity, security, notification delivery, trading controls, display preferences, and saved withdrawal addresses.
1. Open Settings to manage profile, security, notifications, trading controls, display preferences, and saved withdrawal addresses from one workspace.
2. The Security section covers password changes, TOTP, recovery codes, active sessions, and trusted devices.
3. The Notifications section controls on-site, email, and Telegram delivery plus per-event preferences like wallet, support, orders, disputes, and listing alerts.
4. Preferences changes affect how marketplace values are shown, and Saved addresses stores payout destinations for faster withdrawals.
Support is available by live chat on the site or by email for account, order, dispute, and marketplace questions.
Live chat is available from the support button in the bottom corner of the page.